Projects
Most Recent Projects
I currently work on strategic design and Enterprise Architecture initiatives within Merck, focusing on highly confidential, proprietary systems. My work involves designing and launching high-impact solutions—such as AI-driven tools and executive-level data governance dashboards—to bridge technical strategy with operational efficiency across the enterprise. Due to the high-stakes, regulated nature of pharmaceutical development, this content is proprietary, but I can provide a detailed walkthrough of my process, strategic rationale, and quantifiable impact during a private interview.
A collection of academic case studies and strategic essays showcasing my expertise at the intersection of Advanced Business Strategy and Human-Centered Design. This work includes deep dives into supply chain optimization, data governance ethics, and technology-driven organizational change, reflecting a commitment to leveraging meticulous research to inform high-level strategic decisions.
My foundational work focused on driving quantifiable business impact by merging UX/CX strategy with global retail operations. As an Operations Manager, I leveraged personalized user research to redesign incentive and talent management programs, achieving 90% user retention and 95% engagement growth. Simultaneously, I consulted for major global brands, translating performance tracking data into strategic merchandise plans and new product development direction. This experience established my core expertise in connecting user advocacy to measurable commercial outcomes.
My foundational work focused on driving quantifiable business impact by merging UX/CX strategy with global retail operations. As an Operations Manager, I leveraged personalized user research to redesign incentive and talent management programs, achieving 90% user retention and 95% engagement growth. Simultaneously, I consulted for major global brands, translating performance tracking data into strategic merchandise plans and new product development direction. This experience established my core expertise in connecting user advocacy to measurable commercial outcomes.
