A Bit About Me
I'm a Human-Centered Enterprise Architect who acts as a technology and business matchmaker, specializing in simplifying confusing workflows into intuitive experiences. I blend strategic planning, meticulous UX research, and strong leadership to ensure technology not only serves business goals but is a delight for the user. (And yes, I can troubleshoot your printer.)
Work
Experience
04/25 - Present
Enterprise Architect (UX)
Human-Centered Enterprise Architect bridging high-level technology planning with usability. I leverage deep expertise to translate user needs into architectural requirements, acting as a Change Agent to ensure systems deliver maximum user adoption, operational efficiency, and business value across the enterprise.
02/23 - 03/25
User Experience Design Specialist
Lead the internal Design Consultancy, driving user-centered design and Continuous Improvement (CI) for internal platform experiences. Responsibilities included supervising UX Academy operations, mentoring designers, and scaling design methodology across the organization.
01/19 - 01/23
IxD/XD Operations Manager
Led operations and experience design for client services, achieving a 90% increase in user retention and a 95% increase in engagement by developing the first personalized talent management and incentive structure. Focused on analyzing and optimizing product interfaces and workflows to eliminate friction and drive business outcomes.
Skills
​UX & Design
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Human-Centered Design (HCD): Applying HCD principles to diagnose friction points and translate them into intuitive, multi-platform user experiences.
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User Research / Persona Creation: Skilled in qualitative research (interviews, usability testing) and data analysis to drive design strategies.
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Wireframing & Prototyping: Proficiency in building design artifacts (e.g., Figma, Sketch, Miro) to validate opportunities and communicate complex flows.
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Workflow Optimization: Expertise in simplifying complex legacy and enterprise workflows to maximize user efficiency and adoption.
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Strategic & Operational
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Strategy Development & Execution: Expert in translating complex organizational needs into strategic roadmaps and actionable design initiatives.
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Continuous Improvement (CI): Proven ability to apply CI and Design Thinking to diagnose system friction and influence the adoption of standardized, efficient solutions.
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Product/Project Management: Experience owning product features from discovery and concept ideation through delivery, iteration, and measurable business impact.
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Global Trade & E-Commerce: Foundational knowledge in global logistics and supply chain processes informing strategic operational decisions.
Leadership & Soft
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Change Agent: Proven ability to influence cross-functional stakeholders (IT, Operations, Leadership) and drive the adoption of new methodologies and tools.
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People Development & Mentorship: Experience supervising and mentoring teams, and leading internal workshops to scale UX methodology across an organization.
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Creative Problem Solving: Analytical approach to turning ambiguous problems into defined, high-impact solutions.
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Communication & Alignment: Skilled at presenting compelling design rationale and achieving cross-functional alignment on strategic objectives.