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A Bit About Me

I am a UX Designer and Strategic Problem-Solver whose career has been defined by mastering innovation under extreme constraint. I leverage lessons from the zero-boundary creative world of fashion (Ann Taylor, Ralph Lauren, Moschino) to challenge and redesign processes in the highly regulated pharmaceutical sector (Merck). I specialize in bridging technology strategy and Human-Computer Interaction with user advocacy, acting as a Change Agent to transform fragmented operations into intuitive, scalable digital platforms (and yes, I can troubleshoot your printer).

Work Experience

04/25 - Present

UX Design Specialist (Staff Level), Enterprise Architecture

Human-Centered Enterprise Architect bridging high-level technology planning with usability. I led DesignOps, Process, Scale & Enablement, leveraging deep expertise to translate user needs into architectural requirements. As a Change Agent, I ensured systems delivered maximum user adoption, operational efficiency, and business value across the enterprise.

02/23 - 03/25

UX Design Specialist (Staff Level), Community of Practice

Lead Designer in the internal Design Consultancy and AI Product Innovation, driving user-centered design and Continuous Improvement (CI) for internal platform experiences. Responsibilities included supervising UX Academy operations, leading UX Bootcamp training sessions, mentoring designers, and scaling the design methodology across the organization.

01/19 - 01/23

IxD/XD Operations Manager

Led a multi-disciplinary team of 32, achieving a 90% increase in user retention and a 95% increase in engagement by developing the first personalized talent management and incentive structure. Focused on analyzing and optimizing product interfaces and workflows to eliminate friction and drive business outcomes through mentorship.

Skills

​UX & Design

 

  • Human-Centered Design (HCD): Applying HCD principles to diagnose friction points and translate them into intuitive, multi-platform user experiences.

  • User Research / Persona Creation: Skilled in qualitative research (interviews, usability testing) and data analysis to drive design strategies.

  • Wireframing & Prototyping: Proficiency in building design artifacts (e.g., Figma, Sketch, Miro) to validate opportunities and communicate complex flows.

  • Workflow Optimization: Expertise in simplifying complex legacy and enterprise workflows to maximize user efficiency and adoption.

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Strategic & Operational
 

  • Strategy Development & Execution: Expert in translating complex organizational needs into strategic roadmaps and actionable design initiatives.

  • Continuous Improvement (CI): Proven ability to apply CI and Design Thinking to diagnose system friction and influence the adoption of standardized, efficient solutions.

  • Product/Project Management: Experience owning product features from discovery and concept ideation through delivery, iteration, and measurable business impact.

  • Global Trade & E-Commerce: Foundational knowledge in global logistics and supply chain processes informing strategic operational decisions.

     

Leadership & Soft

 

  • Change Agent: Proven ability to influence cross-functional stakeholders (IT, Operations, Leadership) and drive the adoption of new methodologies and tools.

  • People Development & Mentorship: Experience supervising and mentoring teams, and leading internal workshops to scale UX methodology across an organization.

  • Creative Problem Solving: Analytical approach to turning ambiguous problems into defined, high-impact solutions.

  • Communication & Alignment: Skilled at presenting compelling design rationale and achieving cross-functional alignment on strategic objectives.

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